Refund Policy

2. When a Refund May Be Considered

Although digital purchases are generally non-refundable after access has been provided, LUXORA may review refund requests in circumstances such as:

• A duplicate purchase of the same digital product.
• A confirmed technical issue that prevents reasonable access to the purchased product and cannot be resolved within a reasonable period.
• A payment being successfully charged but the corresponding purchase not being properly created or delivered.
• An order being cancelled by LUXORA before the digital product is made available.
• Other circumstances where a refund is required under applicable law.

Refund approval is determined based on the circumstances of the individual request and applicable law.

3. Non-Refundable Circumstances

A refund will generally not be available solely because:

• You changed your mind after purchasing the product.
• You no longer want or need the product.
• You expected different results from using the product.
• You did not review the product description before purchasing.
• You purchased the product but did not use it.
• You were unable to achieve a particular number of views, followers, sales, income, engagement, or other result.

LUXORA products are creative and educational resources and do not guarantee specific business, social media, financial, or audience-growth results.

4. Technical Access Problems

If you have paid for a LUXORA product but cannot access or download the purchased materials because of a technical issue, please contact us before requesting a refund.

We will first make reasonable efforts to identify and resolve the access problem, including by providing a replacement access link, correcting an access issue, or providing another reasonable method of accessing the purchased product.

If the issue cannot reasonably be resolved, LUXORA may review the transaction for an applicable refund.

5. Duplicate Purchases

If you accidentally purchase the same LUXORA digital product more than once, please contact us as soon as possible.

Where a duplicate transaction is verified, LUXORA may refund the duplicate purchase, subject to payment verification and applicable law.

Please include the relevant order numbers and the email address used during checkout when contacting us.

6. Incorrect or Failed Digital Delivery

If payment has been successfully completed but you do not receive the expected digital access information, please contact us so that we can investigate the transaction.

Before requesting a refund, please check the email address used during checkout, including spam, promotions, and junk folders.

If the purchase is successfully verified, LUXORA will make reasonable efforts to provide the purchased digital product.

7. How to Request a Refund

To request a refund review, contact us at malhotravaasu2@gmail.com .

Please include:

• Your order number.
• The email address used for the purchase.
• The reason for your refund request.
• Relevant details or screenshots where they help explain a technical or delivery issue.

Providing complete information helps us review your request more efficiently.

8. Refund Review

Once a refund request is received, LUXORA may review the purchase, payment status, product access status, delivery records, and the circumstances described in the request.

We may request additional information where reasonably necessary to verify the transaction or investigate a reported technical issue.

Approval or rejection of a refund request will be communicated using the contact information provided by the customer.

9. Approved Refunds

If a refund is approved, it will normally be initiated to the original payment method used for the purchase.

After the refund is initiated by LUXORA or the applicable payment provider, the time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

LUXORA cannot control processing times imposed by independent financial institutions after a refund has been initiated.

10. Unauthorized Sharing and Refund Requests

Customers must not share, redistribute, publicly upload, resell, or otherwise misuse LUXORA digital files in violation of the applicable product license or Terms of Service.

Where there is evidence of unauthorized distribution, fraudulent activity, payment abuse, or misuse of digital access, LUXORA may restrict access and take other appropriate action subject to applicable law.

11. Changes to a Product

LUXORA may update, reorganize, improve, replace, or modify aspects of a digital product from time to time.

Such changes do not automatically create a right to a refund, provided that the purchased product continues to substantially correspond to the product description and applicable terms at the time of purchase.

12. No Refund for Expected Results

Purchasing a LUXORA product does not guarantee any specific outcome.

Refunds are not provided solely because a customer does not achieve a particular number of followers, views, engagement, sales, customers, income, monetization, or business growth.

Outcomes depend on factors including implementation, content strategy, consistency, audience, market conditions, platform policies, and other circumstances outside LUXORA's control.

13. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or override any mandatory consumer right, statutory remedy, or legal protection that cannot lawfully be excluded or limited.

Where applicable law provides a customer with rights that differ from this policy, those mandatory legal rights will apply to the extent required.

14. Policy Changes

LUXORA may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page together with the applicable Last Updated date.