Privacy Policy

1. Information We Collect

When you visit our website, purchase a digital product, contact us, or otherwise interact with LUXORA, we may collect information necessary to operate our business and provide our services.

Depending on how you use our website, this may include:

• Full name and contact information.
• Email address and telephone number.
• Billing information provided during purchase.
• Order history, products purchased, and transaction details.
• Customer support enquiries and communications with us.
• Information voluntarily provided through forms or messages.

Technical Information: When you browse our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, pages visited, referring URLs, approximate location information, and information collected through cookies or similar technologies.

2. How We Use Your Information

We use personal information for purposes connected with operating LUXORA and providing our digital products and services, including:

• Processing and fulfilling digital product purchases.
• Providing digital product access and delivery.
• Processing payments, refunds, and related requests.
• Providing customer support and responding to enquiries.
• Sending purchase confirmations and access information.
• Maintaining and improving our website and services.
• Detecting and preventing fraud, abuse, or security incidents.
• Maintaining accounting, tax, and business records.
• Sending promotional communications where permitted and applicable.
• Complying with legal and regulatory obligations.

3. How We Collect Information

Information may be collected through the following channels:

• Website browsing and storefront interactions.
• Product purchase and checkout forms.
• Customer support forms and communications.
• Email, telephone, or other customer communications.
• Cookies, analytics tools, and similar technologies.
• Third-party services used to process payments or operate the website.

4. Payment Information

Payments made through our website may be processed by authorized third-party payment service providers.

LUXORA does not intentionally store complete payment-card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on its own systems.

Payment providers may process payment information in accordance with their own privacy policies, security standards, and applicable legal requirements.

We may receive limited transaction information necessary to confirm and manage a purchase, such as transaction reference numbers, payment status, amount paid, and payment confirmation.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the storefront, remember preferences, understand website usage, improve performance, and measure marketing activity.

Types of technologies that may be used include:

• Essential Cookies: Required for core website, cart, checkout, and security functions.
• Preference Cookies: Used to remember settings and preferences.
• Analytics Technologies: Used to understand website traffic and visitor interactions.
• Advertising Technologies: May be used to measure advertising performance and marketing effectiveness where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

6. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website, measure conversions, improve advertising, and evaluate the performance of our products and marketing campaigns.

Depending on the services enabled on our store, these technologies may include services provided by Google, Shopify, Meta, and other technology providers.

These services may process cookies, device information, IP addresses, website interactions, and similar information in accordance with their respective policies and applicable law.

7. When We Share Information

We do not sell your personal information for monetary consideration. We may share information where reasonably necessary to operate our business and provide services to you.

These parties may include:

• Payment processing providers.
• E-commerce and website technology providers.
• Digital product delivery or access providers.
• Analytics and advertising service providers.
• Customer communication and support providers.
• Professional advisers, such as accountants or legal advisers.

We may also disclose information where required or permitted by applicable law, including in response to lawful government, regulatory, court, or law-enforcement requests.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to personnel and service providers who require the information for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing purchases, providing customer support, resolving disputes, preventing fraud, maintaining business records, and complying with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

10. Your Privacy Choices and Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.

• Access: Request information about personal data held about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information where legally available and subject to applicable retention requirements.
• Withdrawal of Consent: Where processing is based on consent, you may request withdrawal of consent, subject to applicable law.
• Marketing Choices: You may unsubscribe from promotional communications using the available unsubscribe mechanism or by contacting us.

To submit a privacy request, contact us at malhotravaasu2@gmail.com .

12. Children's Privacy

Our website and digital products are intended for users who are legally permitted to access and purchase the services we provide.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or lawful guardian consent.

Where applicable law imposes additional requirements concerning children's personal data, we will take appropriate measures as required by that law.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, social platforms, analytics providers, digital delivery services, or other external services.

Third-party services operate under their own terms and privacy policies. LUXORA is not responsible for the privacy practices of independent third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, the updated version will be posted on this page with a revised "Last Updated" date.